Curso de especialización

University expert course in hospitality management and service with a specialisation in comprehensive customer care

It responds to a growing need in the hospitality sector: restaurants, hotels, and restaurant groups demand profiles capable of providing excellent dining room service, managing the customer experience, and making operational and business decisions with rigour.

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University expert course in hospitality management and service with a specialisation in comprehensive customer care

City Móstoles

Format On campus

Duration 650 hours

Language Español

Field Hostelería

Why this programme

This training is part of a comprehensive student mobility programme, designed to accompany the student throughout their entire process of incorporation and professional development in Spain. The programme includes: Support during mobility Personalised advice and guidance Specialised training Support during the adaptation process Guidance towards professional opportunities Support in the job search and incorporation process upon completion of the training An experience that connects training, international mobility, and employability, facilitating the student's ability to transform their educational experience into a professional opportunity.

Skills

Fundamentals of customer experience and service culture
Professional dining room service and customer care
Advanced revenue management and cost control
Gastronomic and digital marketing
Sustainability, innovation, and experiential trends
Team management, leadership, and HR in hospitality
Operations management in hospitality and restaurants
Hospitality management laboratory
Final project: opening / service improvement simulation

Career paths

Food & Beverage (F&B) Manager
Dining Room Manager / Maître
Restaurant Supervisor
Restaurant Manager
Revenue Management and Cost Control Technician
Guest Experience Manager

Entry requirements

Experience: 3 years desirable, with specification of the type of restaurant businesses where this experience was developed. Languages: correct use of Spanish is essential, but a high level of English is highly valued (it is currently required in almost all hospitality positions whose functions include customer service). Any other language such as German, French, Italian, etc., will also be very positively valued.

Móstoles, Madrid

Excellent connection to the centre of Madrid via Metro, Cercanías and buses.
Greater availability of housing than in the centre of the capital.
Access to the largest labour market in Spain.
Ample opportunities to carry out internships and develop a professional career.
University and international environment.
Cultural, sports and leisure offer throughout the year.

Discover Madrid

This course is particularly interesting for people passionate about gastronomy, hospitality, and the art of service who wish to acquire or reinforce competencies linked to dining room service, customer care, operational management of restaurants and hotels, revenue management, and gastronomic marketing. It also constitutes a valuable option for professionals in the sector, technicians, middle management, entrepreneurs, and people who, from the fields of hospitality, tourism, or related areas, wish to develop in the restaurant sector with greater technical and management solvency.

WHAT THIS COURSE PROVIDES

The programme allows for understanding the customer experience as the backbone of hospitality management, interpreting contemporary trends in gastronomy, sustainability, innovation, and digital communication, and transforming that knowledge into concrete professional decisions.

Throughout the itinerary, students learn to execute dining room service and protocol techniques, manage customer care and complaint handling, apply revenue management and cost control strategies, design gastronomic and digital marketing plans, incorporate sustainability criteria, and lead multicultural teams in hospitality. Furthermore, the course culminates in the development and defence of a final project simulating the opening or improvement of a hospitality service, viable from an economic, operational, and strategic point of view, and fully aligned with the current demands of the hospitality and restaurant sector.

The University Expert Course in Hospitality Management and Service with a Specialisation in Comprehensive Customer Care is a university-specific degree from CEDEU, taught in academic collaboration with the entity Maude Studio (commercial brand Maude Advance), conceived to offer students advanced and specialised university training in operational management, service, and customer experience in hospitality and restaurants.

The proposal responds to a growing need in the hospitality sector: restaurants, hotels, and restaurant groups demand profiles capable of providing excellent dining room service, managing the customer experience, and making operational and business decisions with rigour.

University expert course in hospitality management and service with a specialisation in comprehensive customer care

Skills

Career paths

Entry requirements

Móstoles, Madrid

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